In an age of what should be elevated corporate/business/entrepreneurial accountability towards customers (potential and existing) and the environment, I have to wonder WTF Aegean Airlines is thinking!

Although the Aegean Airlines FB page HASN’T posted its recent offer for domestic routes, it HAS deleted all recent posts on similar offerings where ‘Likers’ “expressed dissatisfaction” (euphemism!) with their inability to actually secure such prices.

The page’s posts (only their own) jump from October 2010 to 28 May 2011. They decided to return to traditional one-way advertising and NOT engage with a social-media-savvy market – as well as dismiss (i.e., delete) customer feedback rather than use it to formulate a better outreach strategy? Or don’t they need to, seeing as they’ve (supposedly) clinched the market anyway…?

I’ve always preferred the airline for EU and domestic travel, but thanks to an EU/Brussels-based spanner being thrown in the works, effectively quashing their efforts to set in cement what would have amounted to a Greek market quasi-monopoly, I’m surfing other sites for this year’s trips!

“Lads and lasses of upper level management, thank you for hosting my previous travel needs. However, a new destination is in sight – welcome to International Social Media Hard-ass Landings Terminal.
For my own customer satisfaction, I won’t remain seated with folded arms while your captains fiddle with consumer sensitivities.
Don’t worry about me forgetting any personal belongings, my travel pouch will not be housing your boarding cards anymore.
If you eventually and quite wisely decide to come down out of the clouds and ground yourself in sensible social media strategies, please ask an established social media baron for assistance.
On behalf of me and my wallet, please don’t expect to see me on board your aircraft in the foreseeable future.”

Happy travels everyone, and remember to have your say!